Are you a current guest at Shogun Inn, or about to check-in? Check out the different tabs to find out important information on nearby entertainment, policies, and much more!
The Air Force Inns Promise
“Our goal is to provide you a clean, comfortable room to guarantee a good night’s rest and pleasant stay. If any part of your stay with us is not satisfactory, please provide the lodging manager or guest services staff an opportunity to ‘make it right’.”
In order to ensure the comfort and safety of all our guests, we ask that you please abide by the following guidelines:
Please ensure all overnight guests are registered at Guest Services and be mindful of your guests, as they are your responsibility.
Please be a good neighbor and keep noise to reasonable levels. To prevent any disruptions to crew rest or work/rest cycles, all Shogun Inn facilities observe “Quiet Hours” at all times.
Weapons, ammunition and flammable liquids are prohibited in rooms.
Please keep all pets in our pet friendly family units. If one is not available, we will gladly assist you in getting in contact with our outstanding Karing Kennels, located here on Kadena. Guests who violate this policy will be charged a $150 fee based on expenses incurred to return the room to available inventory. Pets must be removed immediately. Once cited, guests who violate this policy are subject to eviction as determined by the Lodging Manager.
All Air Force facilities are “Smoke Free”. Guests who violate this policy will be charged a $150 fee based on expenses incurred to return the room to available inventory.
To ensure health and safety standards are being maintained, housekeeping staff must have access to all rooms. Please do not display “Do Not Disturb” sign in unoccupied rooms.
Kadena offers many outstanding dining opportunities. However, if you feel the urge to prepare meals, please ensure you are lodged in a guest room with kitchen capabilities. Please don’t forget to wash all used pots, pans, dishes and utensils. Unfortunately, the use of hot plates is strictly prohibited in all rooms.
Guests are responsible for washing dishware and cooking utensils if provided. Housekeeping does not provide this service. Additionally, guests must clean stoves and refrigerators of all food and debris after use and prior to check-out.
Guests that leave excessive amount of unwanted items are subject to a deep cleaning fee of $150.00.
We offer many telephone options to “keep in touch”, but please keep in mind phone calls are not free.
To help us maintain our facilities in the best condition possible, all guests are financially liable for any excess damage incurred to the property during your stay. Please report all incidents involving the loss, damage, or destruction of Government property in Shogun Inn facilities.
Awareness and personal integrity are keys when it comes to energy and water conservation. Individual efforts combined together with the efforts of others strengthen our ability to shift funding to other needed projects, which improve the quality of life and keep us from more stringent limitations on water and energy use such as rationing.
Turn Stuff OFF (TSO): Anything that consumes electricity also produces heat. TSO is the smart easy way to improve the comfort of your home or office. Turn off appliances, televisions, lights, air conditioners, fans, computers, and other electronics when not in use. Guests are asked to minimize use of lighting requirements and turn off lights in unoccupied areas/rooms.
Water Conservation: Guests are not authorized to wash vehicle engines or use degreasers in Lodging areas due to the absence of basins to catch oils/lubricants. Guests should use the car wash near the gas station which recycles water and has basins to capture the oils/lubricants. Washing of vehicles is authorized if nozzle hoses are used and no more water is expended than a typical shower. Due to the base wide Water Conservation Project, at times you may experience low water pressure.
18 WG HVAC Activation/Deactivation Policy
Air Conditioning Deactivation for centralized HVAC MFH units and Dorms:
(a) No later than 28 December.
(b) Beginning in December, A/C may be deactivated when the outdoor 7-day average high temperature is below 73°F (23°C). Once A/C is deactivated, it will remain deactivated for a minimum of 7 days prior to activation of heating.
Heating Activation for centralized HVAC MFH units and Dorms:
(a) Beginning in December, heat may be activated when the outdoor 7-day average high temperature is below 65°F (18°C).
(b) Once heat activation begins, it will remain activated for a minimum of 30 days.
Heating Deactivation for centralized HVAC MFH units and Dorms:
(a) Beginning in January, heat may be deactivated when the outdoor 7-day average high temperature is above 65°F (18°C).
(b) Once heat is deactivated it will remain deactivated for a minimum of 7 days prior to activation of air conditioning.
Air Conditioning Activation for centralized HVAC MFH units and Dorms:
(a) No earlier than: 1 March.
(b) Beginning in March, A/C may be activated when the outdoor 7-day average high temperature is above 73°F (23°C).
(c) A/C activation will not begin within 7 days of heat deactivation.
Lodging Cooling (Minimum Thermostat Settings): Occupied hours: 76-80 °F (24-27° C)/ Unoccupied hours: 80°F (27°C)
Lodging Heating (Maximum Thermostat Settings): Occupied hours: 65-70°F (18-21° C)/ Unoccupied hours: 60°F (16°C)
NOTE: Guests in Bldgs. 328, 329, 331 and 437 must insert room key in HVAC control unit located next to thermostat to activate heating and cooling for these rooms within authorized ranges. Guests are reminded to remove cards when room is unoccupied. HVAC is centrally controlled in Bldgs. 300, 325, and 714 IAW policy and temperature ranges listed above. Guest with in-room HVAC units/controls are requested to comply with 18 WG policy.
Kadena AB has implemented a mandatory recycling program. Shogun Inn guests can place recyclables in the bin provided, leave items on the floor next to the waste basket or bag recyclables and place them in the container in the laundry room or in the appropriate dumpster outside. If you chose to bag items, please ensure each of the following groups are in separate, clear bags or they will not be picked up: Plastics/ Styrofoam, Metals, Glass, White Paper (Office) (if applicable) and Mixed Paper (Magazines, Mail, Cereal/Soda Boxes, Books, Newspaper, etc.) Regardless of which option chosen, please ensure residue (food, liquid, etc.) and labels are removed from cans. Additional information on Kadena’s recycling program can be found on the following:
Housekeeping service is provided seven days a week unless a “Do No Disturb” sign is displayed. Please do not display your “Do Not Disturb” sign if your room is unoccupied. Housekeeping or lodging management must enter a guest room that has had a ‘Do Not Disturb’ sign showing for three consecutive days.
The following in-room cleaning services are provided by our Housekeeping department daily:
- Wastebaskets cleaned and emptied
- Coffee/tea setup restocked
- Floors and carpet cleaned (to include under and behind furniture)
- Bed made
- Toilet cleaned
- Bathtub/shower cleaned inside/out
- Bathroom vanities, sinks, and mirrors cleaned
In addition to cleaning services identified above, the following are accomplished weekly for guests staying with us for an extended period:
- Sheets changed and bed made
- Light dusting completed and furniture polished
- Shower curtain/door cleaned
Finally, the following service items are completed at check-out to prepare the room for the next guest:
- Overall dusting completed (high & low) and furniture polished
- Dishwashers cleaned inside/out, free of soap film, and empty of dishes (as applicable)
- Dishware, cookware and utensils cleaned
- Bedspreads, blankets, linen, pillows, bathmats, and towels cleaned
- Items in closets are cleaned (blankets, etc) individually protected in plastic
- Walls and ceiling are cleaned (free of smudges, spills, etc.)
- Light fixtures are cleaned
- Countertops, sinks and cabinets cleaned inside and out
- A/C, heat, exhausts, and return air vents cleaned
- Windows, sills, and tracks cleaned
- Fixtures/appliances cleaned and function checked
- Inside of drawers cleaned
- Furniture cleaned (to include removal of any crumbs/trash between cushions)
- Bathroom free of hair and bugs (windows, floor, walls, ceiling)
If you wish to have your towels replaced, please place them on the bathroom floor. Cleaning is also available upon request. Extra linens, a pillow and blanket are provided in each room in the upper portion of your closet. Please feel free to ask your housekeeper for extra linens.
Housekeepers will not touch personal belongings. Please place personal belongings in the closet or on the luggage rack so housekeepers may better assist you. In-room safes are available for storage of personal items. Please contact Guest Services by dialing 0 for additional information.
Last call for housekeeping service is at 1600. Our housekeeping staff is ready and willing to make your stay here at the Shogun Inn a most memorable one.
Please do not hesitate to contact the housekeeping office by dialing 1112 if you need specialized cleaning service.
Buildings 304, 306, 322, 333, 507 and 508 are equipped with wall or window mounted air conditioning/heating units. All other buildings have central air condition/heating which are set in accordance with Kadena Air Force Base temperature standards
Shogun Inn provides all guests with a variety of amenities (shampoo, lotion, facial soap and deodorant soap). If any of these items are not available, please contact Housekeeping Services by dialing 1112 or Guest Services by dialing 0.
Free Internet and printing are available at the Business Center, located in Bldg 332. Copy and DSN fax service can be made at Guest Services for official use only. Additional services are available at the Schilling Community Center at 97-634-1387 and the Mail Center located on the 1st floor of the Base Exchange Mall. They can be reached at 97-966-7564.
Checkout time for all rooms is 1100. Thank you for allowing us the time to prepare for our next guest. Should you require a late checkout, please contact Guest Services by dialing 0. Please be aware that this will generate another day’s charge.
Conference rooms are located in building 328, 329 and 331 and are available for use for military and civilian I.D. card holder guests at no charge. Please contact Guest Services by dialing 0 for additional information.
Your dehumidifier has an automatic shut-off that turns the machine off when the collection tray is full. To re-start your machine, remove and empty the tray and slide it back in place. If the dehumidifier does not start, reposition the tray and slide it back in. The recommended setting is 55%-65%.
A complete list of Services and AAFES facilities is located at Guest Services.
In case of emergencies, dial 911.
If you need to extend your stay, we’ll make every attempt to do so. However, please keep in mind extensions are treated as a new reservation and are dependent upon space availability. The Lodging staff does not have authority for reimbursement of TLF expenses. For further information, please contact the housing office at 97-634-0582.
The Shogun Inn fitness rooms are located in Building 331, 3rd floor and Building 714, 3rd floor. The fitness rooms contain treadmills, cross trainers, and exercise bikes. Guests under 18 years of age must be accompanied by an adult.
Guest Services is open 24 hours a day, 7 days a week. Please contact the front desk by dialing 0 should you require any assistance or information.
Ice machines are located in all buildings.
Wireless internet is available in all buildings.
For your convenience each lodging facility is equipped with washers and dryers for free. There is also a laundry and dry cleaning service available for a fee: Same day, next day, regular and press-only. Same day laundry and dry cleaning service is available Monday through Friday. You must drop off your items at Guest Services by 0800; pick up is after 1630. Next day laundry and dry cleaning items can be dropped off Monday through Thursday by 0800 and are available the next day after 1630. Regular laundry and dry cleaning items are available four business days after drop-off. Laundry and dry cleaning is not available on holidays. Please find the laundry and dry cleaning form in the closet. Contact Guest Services for further information.
Your lodging manager is always anxious to hear from guests. You can contact the manager by dialing 0.
Lost and Found
Please contact Front Desk by dialing 0 to retrieve lost items. ID cards and line badges are immediately turned in to the Military Personal Section. Food items left behind in rooms will be disposed of immediately.
For your postal needs, please call the Postal Service Center at 97-634-7401 to set up a General Delivery address for your temporary use. We apologize that the 18 FSS official mailing address may only be used for official mail. There are Japanese Custom laws, legal issues, and mail protection (theft) issues that prevent such use. The Official Mail Center can be reached at 97- 634-5716.
Emergency messages will be delivered to your room by lodging or security personnel. Routine messages can be taken through our voicemail system. To check voicemail, please press the “Messages” button on your phone or dial 6000.
Visiting Quarters $60 per night
Temporary Lodging Facility $63 per night
Temporary Lodging (Facility Pet Friendly) $63 + $10 pet fee per night
Distinguished Visiting Quarters $69 per night
Large Distinguished Visiting Quarters $75 per night
Shogun Inn requires TDY guests to pay every 15 days, PCS guests to pay every 10 days and SpaceA guests to pay up front for full length of stay. Payments can be made via personal check, cash or credit card provided we have the credit card number on file (VISA or MC only). Guest that don’t pay per this requirement will have their credit card on file charged automatically of room charges that have accrued.
Pets are not permitted to stay with you at the Shogun Inn except rooms in Building 322 designated as a Pet TLF. Pets must be kept on a leash when outside the Pet TLF. A cleaning fee of $150 will be assessed if a pet is found in a room not designated as a Pet TLF. Pets must be removed immediately. Should you require a Pet TLF room, please call Guest Services 97-632-1010 or to make reservations for pet boarding, please contact Karing Kennels at 97-966-7338. Pet TLF rooms are equipped with a large pet kennel and comfort station.
Please fill out a maintenance request sheet located in your room or dial 0 to report it to the front desk. Guest Services
Should you require further reservations at the Shogun Inn, please contact our Reservations Office by dialing 1100/1101 or visit dodlodging.net. We can also assist you with reservations for commercial off base hotels.
Rooms for Priority 2 travelers, or “Space-A”, guests are available on a first-come, first-served basis. The ability to allow “Space A” accommodations is based solely on current occupancy and availability. Please contact Guest Services for assistance.
Please contact the Finance Office at 97-634-1415 with questions regarding TLA.
Vending Machine/Sundry Services
For beverages or snacks, vending machines are located on the 1st floor of most buildings. For guests desiring a wider variety of snacks, beverages and sundry items, please visit Guest Services in building 332.
If you desire wake-up service, please dial 6000 and follow the voice prompt. Password is 1111.